Hi, I'mJod Louis
IT Support & Web Developer
Experienced IT Support professional with expertise in technical support, web development, and customer service. Skilled in troubleshooting, system administration, and providing excellent user support.
About Me
Experienced IT Support professional with expertise in technical support, web development, and customer service. Skilled in troubleshooting, system administration, and providing excellent user support.
Professional Summary
I am a dedicated IT Support professional with extensive experience in technical support, system administration, and customer service. My expertise includes troubleshooting complex technical issues, providing user training, and maintaining system documentation. I have worked with various technologies and platforms, always focusing on delivering excellent user experiences and efficient problem resolution.
Languages
Work Experience
Professional journey and technical expertise
IT Support Specialist
Automated Health Systems
Provide technical support and system administration for healthcare software systems.
Key Responsibilities:
Troubleshoot and resolve technical issues for healthcare software
Provide user training and support
Maintain system documentation
Collaborate with development team on system improvements
Technologies:
Technical Support Specialist
PayPal
Provided technical support for PayPal's payment processing platform.
Key Responsibilities:
Resolved payment processing issues
Supported merchants and customers
Maintained security protocols
Achieved Top 120 Innovator recognition
Technologies:
IT Support Technician
Aptar
Provided IT support for manufacturing systems and office infrastructure.
Key Responsibilities:
Supported manufacturing software systems
Maintained office IT infrastructure
Provided user training
Implemented security measures
Technologies:
Technical Support
VASA Corp
Provided technical support for corporate IT systems.
Key Responsibilities:
Resolved hardware and software issues
Supported network infrastructure
Provided user assistance
Maintained system documentation
Technologies:
Skills & Technologies
Technical expertise and professional competencies
Technical Support
ExpertWeb Development
IntermediateOperating Systems
AdvancedNetworking
IntermediateEducation
Academic background and professional development
Universidad Milenium
Bachelor's Degree in Information Technology
2015-08 - 2019-05 • GPA: 3.8/4.0
Key Courses:
CMPV
Associate's Degree in Computer Science
2013-08 - 2015-05 • GPA: 3.9/4.0
Key Courses:
Awards & Recognition
Top 120 Innovator
PayPal
2022
Recognized for innovative contributions to technical support processes and customer experience improvements.
Volunteer Work
IT Support Volunteer
IYF Orlando
Provide IT support and technical assistance for youth programs and community initiatives.
Key Activities:
- Maintain computer lab equipment
- Provide technical training to youth
- Support community events
- Mentor students in technology
Technical Support
Good News Orlando Church
Provide technical support for church services and community events.
Key Activities:
- Support audio/visual systems
- Maintain church website
- Provide technical assistance for events
- Train volunteers on technology
Projects & Work
Here are some of the projects and systems I've worked on. Each represents a unique challenge and learning opportunity.
Project Preview
Project Preview
Healthcare Support System
Technical support and system administration for healthcare software. Implemented troubleshooting procedures and user training programs.
Project Preview
Payment Processing Platform
Provided technical support for PayPal's payment processing platform. Resolved complex payment issues and maintained security protocols.
Project Preview
Manufacturing IT Support
IT support for manufacturing systems and office infrastructure. Maintained software systems and provided user training.
Interested in seeing more of my work or discussing a potential collaboration?
Get In Touch
I'm always interested in new opportunities and collaborations. Feel free to reach out if you'd like to connect!
Contact Information
I'm currently available for new opportunities and would love to hear from you. Whether you have a question or just want to say hi, I'll try my best to get back to you!
jodlouis.dev@gmail.com
Phone
(656) 200-7031
Location
Tampa, FL
Website
https://www.jodlouis.com
Let's Connect
Ready to start a conversation? Send me a message and I'll get back to you as soon as possible.